~refund policy

FastCRUD is a monthly subscription service operated by Wood Game Studio Kft. (company registration number 01-09-418789, EU VAT number HU32335648, registered seat 1108 Budapest, Sibrik Miklós út 79. Fsz. 108., Hungary). This policy explains when and how refunds are issued.

# 1. free plan

The Free plan is provided at no cost. No payment is ever taken and refunds therefore do not apply.

# 2. monthly subscriptions

Paid plans (Starter, Pro) are billed in advance on a rolling monthly basis. The subscription fee covers access to the Service for the month that follows the payment.

You may cancel your subscription at any time from the billing dashboard. Cancellation is effective at the end of your current paid period — you retain access until that date, after which your account is automatically moved to the Free plan.

# 3. when we issue refunds

Because subscriptions are month-to-month and cancellable at any time, we generally do not issue pro-rated refunds for partial months. However, we will issue a full or partial refund in the following circumstances:

• +A technical problem on our side prevented you from using the Service for a substantial portion of a paid billing period, and we were unable to resolve it.
• +You were charged due to a billing error (duplicate charge, charge after cancellation, incorrect tier).
• +You were charged without authorization (for example, due to a compromised account) — please notify us immediately.
• +Refunds required by applicable consumer-protection law in your jurisdiction (for example, the EU 14-day withdrawal right where it applies).

# 4. usage overages

Usage overages (requests beyond your plan quota, billed at the rate shown on our pricing page) are non-refundable once the usage has been incurred, except in the case of a billing error or unauthorized use.

# 5. how to request a refund

To request a refund, email [email protected] from the email address associated with your account and include:

• +Your account email and (if known) Stripe customer ID.
• +The date and amount of the charge.
• +A short description of the reason for the refund request.

We respond to refund requests within 5 business days. Approved refunds are issued to your original payment method via Stripe; please allow 5–10 business days for the funds to appear on your statement. A corresponding corrective invoice is issued via Billingo Zrt. and delivered to the email address associated with your account.

# 6. chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank — we can usually resolve billing issues faster and without the dispute fee. We reserve the right to suspend accounts with unresolved chargebacks until the matter is settled.

# 7. contact

Billing questions or refund requests: [email protected]